|Finally changing hosts
||[May. 10th, 2006|01:08 am]
For fans of the Poly Furry webcomic, BlueCrashKit!
There has been drama in BCK-land.|
Remember our old hosting provider, Micfogroup? I don't know what happened over the last few months, but their service and support has gone downhill. I won't even go into all the details right now except to say that I'm tired of ignored tech support, billing, and customer service questions, and of "tech support" that doesn't know the difference between ftp and PHP. I'm serious. When asking about getting a .install file to run I had a "tech support" drone try to explain to me how to upload files, and when I asked a PHP question (separate incident) they asked me for more information about my ftp problem. This is when I could get any kind of response at all.
Then, after I was already fed up (and this was after literally dozens of support requests in the past few weeks) they refused to release the domains I registered through them until I contacted icann and reported them. There is still one they refuse to change the privacy settings on (meaning I can't get the emails with the info I need to change things over), so I guess I complain to icann again.
That said, I've found what looks to be an incredible new host who work with (among others) RackSpace for their server clusters. Considering how we were burned before, I'll wait to reveal who they are until we get everything up and running with them and see how they do over a period of a few months. So far, though, even though there have been many difficulties getting switched over, our sales rep has already established himself as the hardest working man in the hosting biz.
Wish us luck.
Edit: Forgot to mention this--when Micfo "upgraded" us to "premium hosting," they put us on a server with over 700 domains already on it